FAQs

Setting up an Account

What are the benefits of setting up an account with Caffé Prima?

Several thousand customers set up an account withCaffé Prima. This means when you log in, you have access to your order history and features such as automatic reordering and price matching which saves time, effort and cost on your part. There are many more features within your ‘My Account’ area that you can take advantage of and control over.

Do I need to buy a certain amount to keep my account?

No. Your account is only there to make re-ordering an easier job for you. Caffé Primaare happy to process your orders as and when you need to replace supplies.

Delivery

Do Caffé Prima offer a next day delivery service?

Yes. We will always do everything we can to ensure your goods arrive when expected but there are certain restrictions geographically and naturally, the time the order is placed has a bearing on whether or not next day delivery is possible. If in doubt, please email [email protected] to confirm if next day delivery is available to you.

Can my goods be delivered on a Saturday?

Yes. We will always do everything we can to ensure your goods arrive when expected but there are certain restrictions geographically and naturally, the time the order is placed has a bearing on whether or not an arranged Saturday delivery is possible. If in doubt, please email [email protected] to confirm or book a Saturday delivery.

Caffé Prima Coffee Roasting

Do Caffé Primareally roast their own coffee beans?

Yes. Caffé Primasource and import our own beans either as Single Origin or for blending and supply in 1kg bags or in discounted 4kg or 6kg cases. The Caffe Prima range has its own unique range of coffee blends and we use traditional methods to roast our coffee beans daily. The beans are then packaged and sealed in our food service craft bags and are ready for delivery within just a few days. Caffe Prima coffee beans are not ‘long shelf life’ coffees. Supplying fresh coffee is one of ourreal strengths in the UK’s fresh roast coffee market. Once the coffee is ready for dispatching, you can be sure that the coffee you receive is really fresh – the date of roasting is stamped on each bag. When opened, it always gives that wonderful aroma your customers will love.

Secure Payments

When I buy from you, is my credit card information secure?

Yes. we treat the protection of your account and personal information very seriously but even with that, none of your payment details are ever stored on our servers. At the point of checkout, you will either have the option of paying by Credit or Debit Card via WorldPay where data is also protected by the 3D security system in place. You can also pay by PayPal and to enhance security, you must have access to and be able to log into your PayPal account to allow this to happen. Depending on how you prefer and choose to pay, you will be directed to WorldPay or to PayPal to complete your transaction and then returned to Caffé Prima.